Shipping Fascinating Items from America's CraftsmenLarge items ship via freight delivery. Small items ship USPS, UPS, or FedEx.
Furniture and other large items ship via freight. A box truck or 18 wheeler will deliver your valuable freight directly to your home or business. Unlike small package companies (USPS, UPS, FedEx), freight companies make an appointment before driving to a residence, and someone must inspect and sign for the delivery. We have tested and carefully chosen our freight carriers to ensure that the vast majority of deliveries are made perfectly smoothly. Take your time to inspect carefully before signing the bill of lading. Only damage noted on bill of lading before signing can be considered for compensation. Many items at AllenBooth are built to order, thank you for your patience as your furniture is constructed.
Allen Booth Return Policy
Allen Booth LLC stands behind each product that we sell. If you encounter any problem with the merchandise in your order, follow the steps below to initiate the return or replacement process. At Allen Booth LLC we are committed to your total satisfaction.
Contact Allen Booth for a Return Merchandise Authorization (RMA). Only items with an RMA# will be accepted and considered for return credit.
All items being returned must be in new condition in their original packaging to be considered for a refund.
Shipping costs both ways are the responsibility of the customer. Any items ordered under promotional shipping rates will incur actual shipping costs in the event of a return.
Special orders, customized products, and any products described as non-returnable are not eligible for a refund.
Returns must be received within 30 days of original delivery date. No items will be considered for a refund beyond 30 days of original receipt.
All returns will be assessed a 20% restocking fee.
Any product damaged during shipment should be refused at delivery, or a description of the damage noted on the bill of lading. Any item signed for as received in good condition will be the responsibility of the consignee.
After an order has been placed, but before it has shipped, can be refunded for a 5% cancellation fee. Once your item has been processed, cancellation is subject to the restocking and shipping fees.
Defective products will be replaced or repaired according to the terms of the original manufacturer's warranty.