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Allen Booth Return Policy


Allen Booth LLC stands behind each product that we sell.  If you encounter any problem with the merchandise in your order, follow the steps below to initiate the return or replacement process.  At Allen Booth LLC we are committed to your total satisfaction. 

Returns

Contact Allen Booth for a Return Merchandise Authorization (RMA).  Only items with an RMA# will be accepted and considered for return credit. 
All items being returned must be in new condition in their original packaging to be considered for a refund. 
Shipping costs both ways are the responsibility of the customer.  Any items ordered under promotional shipping rates will incur actual shipping costs in the even of a return. 
Special orders, customized products, or any product described as non-returnable are not eligible for a refund. 
Returns must be received within 30 days of original delivery date.  No items will be considered for a refund beyond 30 days of original receipt. 
All returns will be assessed a 20% restocking fee. 

Damage

Any product damaged during shipment should be refused at delivery, or a description of the damage noted on the bill of lading.  Any item signed for as received in good condition will be the responsibility of the consignee.  

Cancellation 

After an order has been placed, but before it has shipped, can be refunded for a 5% cancellation fee.  Once your item has been processed, cancellation is subject to the restocking and shipping fees. 

Defects

Defective products will be replaced or repaired according to the terms of the original manufacturer's warranty.